Before ordering – MyChef Kitchen

What elso to know
before ordering?

Please read all the listed information below regarding programs, service and delivery before making an order. This will make the process much smoother for both sides.

Do you suffer from allergies? Please contact us.

Do you have any allergies, restrictions or just don’t like certain foods? Before ordering, write to us on the LIVE chat or send us an email to info@mychef.kitchen and we will let you know as soon as possible if ordering with such Special Requirements is possible.

Delivery around Prague and our own non-stop Pick-Up spots

Before ordering, check the map below to see if we are delivering to your desired address and, if so, under what zone you fall under. Or you can use one of the eight MyChef outlets in Prague. If you need any clarification regarding logistics or Pick Up, please do not hesitate to contact our logistics department – from Monday to Thursday.

Order online

Choose your program, number of calories, length of the program and method of delivery. Simply put in the cart, fill out the order, mention the starting date and pay directly online. As simple as that.

Five healthy meals a day

From Sunday to Thursday between 18:00 and 21:30, or Monday to Friday with a morning delivery between 7:00 and 9:30, we deliver a fresh five-course menu to your home daily. If you choose to order 6 days a week, that means we will prepare meals also for Saturday. These are delivered on Thursdays (or Friday morning) together with your Friday meals.

Delivery changes and other modifications

If an unexpected situation arises and you’ll need to request a change of delivery or pause your program, please contact us at least 48 hours in advance. All contact information can be found here.

Your opinion is valuable

Constructive feedback is important to us. We will appreciate any of your thoughts and ideas. What can we improve? What were you happy with? Please contact us.

Logistics information

Morning delivery is always on the day of the actual food consumption. Therefore, when making an order, please always enter the actual date of delivery (not the cooking day – which is the day before).

The courier is able to wait for you for 10 minutes and if he/she fails to contact you, he/she will automatically take your bag to the nearest Pick Up place for a charge fee of CZK 150. You can then pick up your bag at the Pick Up place at any time within two days of delivery. The courier can, however, also return to your address at a later time (if agreed by telephone), for also a charge fee of CZK 150 – cash directly to the courier. Therefore, if you know that you will not be available at your chosen address, let us know in advance at +420 731 040 508. We recommend you also give us alternative contact details, perhaps someone who can take your bag for you if we cannot reach you or an alternative place where we can leave your bag if we cannot reach you.

All delivery times are approximate. Any questions and requests regarding delivery, please contact us preferably by sms or whatsapp on +420 731 040 508.

Delivery Zones

Delivery:

Daily between 17:30 and 21:30

Morning delivery between 6:45 and 9:30 (Purple Zone only)

Delivery outside the marked zones is NOT possible. In this case, you are able to use one of our non-stop Pick Up spots.

Pick-up spots

MyChef Kitchen outlets are open non-stop. You will receive your access code after ordering the program.

There is a charge for external drop-off points and boxes must be picked up during opening hours. Boxes will be ready for pick-up at the outlets between 18:30 and 20:00. Once the boxes are ready for collection, you will receive a text message informing you that you can collect the boxes.

For more information, see FAQ

MyChef Kitchen dispensary

Výdejna Střelničná – Střelničná 1680/8, 182 00 Prague 8

Truhlářská store – Truhlářská 1489/29, 110 00 Prague 1

External dispensaries

Charged 35 CZK

OC Jasná – FIALA’S GYM – Zdislavická 963/1, 142 00 Prague 12-Kamýk

Mon-Fri – 5:30-23:00 , Sat – 6:00-22:00, Sun – 7:00-22:00

NC Eden – Solarium Beauty Body – U Slavie, 100 00 Praha 10-Vršovice

Mon-Sun – 9-21

Fitness 4life – Třinecká 650, Letňany 199 00

Mon,Wed,Fri – 6:00-21:00, Tue,Thu – 9:00-21:00, Sat – 9-15, Sun 9:00-18:00

CS RoBiN OIL 88 – Motol, Plzeňská, 150 00 Prague 5

Open 24 hours NONSTOP

NR-GM fitness club – Přívozní 937/3, 170 00 Prague 7-Holešovice ,(entrance around the corner from Jankovcova Street)

Mon – Thurs – 6:30-22:00 , Fri – 6:30-20:00, Sat- 8:00-14:00, Sun- 9:00-18:00 holidays 8:00-20:00

Charged 50 CZK

Fortuna – Náchodská 488/123, Horní Počernice, Prague 9

Mon – Fri – 8:30-21:00
Sat – Sun – 9:00-21:00

What elso to know
before ordering?

Do you suffer from allergies? Please contact us.