How do I pick up boxes at the pick-up point?
Once your order is placed and processed, we will give you a code to enter thepick-up point. You can pick up your boxes whenever you want.
How long do you leave the boxes in the pick-up point?
Your boxes will be waiting for you for 48 hours. If you want to leave your boxes in thepick-up point longer, please contact logistics.
Can I pick up my boxes every second day?
If you want a complete menu for the whole week, this is unfortunately not possible. The only option is to prepare the same menu twice in one day for two days in advance.
When can I pick up my food for the first time after ordering?
When you order, you specify the date on which we will first cook the food for you the following day. Ex: boxes from Monday must be dated Sunday. Pick-up at the Střelničná and Truhlářská pick-up points is possible from 17:30.
How do the external pick-up point work?
Food will be ready for pick-up at the external pick-up points by 21:00. Once the food is ready for pick up, you will receive a text message informing you that you can pick up them. Please pay attention to the opening hours of the pick-up points, especially on holidays when some external pick-up points have reduced opening hours.