Do you also delivery outside Prague?
Yes, we also deliver to Pilsen, Brno and a wide area around Prague. You can find the delivery maps here. If you are located outside the delivery range, you can use one of our dispensers.
Can I change the time and place of delivery?
Yes, however, you must inform us in advance on the logistics line or customer service line and no later than 14:00 the day before your boxes are to be delivered. The exception is Sunday and Monday food preparation, where we need to know the information by 14:00 on Friday at the latest.
Contacts:
Logistics: +420 731 040 508
Customer service: info@mychef.kitchen, +420 775 972 231
When will my first meal be delivered after I order?
When you place your order, you specify the date we will first cook and deliver the boxes. But at the earliest, 48 hours from the time of order. This is for the next day's meal. In the case of morning delivery, we will bring the boxes to you on the same day.
Example 1: Today is Sunday, I order the boxes and specify a cooking day of Tuesday with delivery from 17:00 - 22:00. So we will deliver the boxes to you on Tuesday between 17:00 - 22:00 with food on Wednesday.
Example 2: Today is Sunday, I order boxes and specify a cooking day of Tuesday with morning delivery. So we will cook the boxes for you on Tuesday and deliver on Wednesday morning with food for Wednesday.
What if the courier can't get to my house or I can't pick up the boxes?
The courier will wait for you for 10 minutes and if he is not able to reach you, we will automatically take your boxes to the nearest dispensary for a shipping fee of 150,- CZK. You can pick up your boxes here anytime within two days of delivery. The courier can also return at a later hour by agreement, the extra charge for this service is 150 CZK in cash directly to the courier. Therefore, if you know that he will not be available at the address, please let us know in advance by calling +420 731 040 508, or fill in the note during the order process with an alternative contact who can pick up the boxes for you.
Do you delivery boxes all year round?
Yes! Outside of the Christmas and New Year holidays, we deliver boxes without a break. And if there should be a break, you will know well in advance.v