What is the minimum order?
The minimum order is for 5 days and 3 meals per day.
When is the earliest you can cook my first food?
In most cases we are able to prepare your first food within 2 days of ordering, as long as the order is paid for by 14:00 the following day at the latest. The exception to this is meals for Monday and Tuesday (Sunday and Monday preparation), where the order must be placed and paid for by 14:00 on Friday at the latest.
Can I pay by bank transfer?
Yes, you can pay by bank transfer. If we do not receive payment the day before the program starts by 15:00 and for orders with food preparation starting on Sunday or Monday no later than 15:00 on Friday, we will postpone the start of the program. In case of last minute payment, please send a receipt. If we do not receive your payment within 5 days of ordering the program, we will cancel the program.
I want to try the boxes before I order for the first time, is that possible?
If you have never tasted MyChef Kitchen boxes, it is possible to order a 2-day trial once at a discounted price. Trial boxes can only be ordered for delivery Monday to Friday. Further orders of 2 day programs will be cancelled.
Can I interrupt the program?
If you have paid for the program and for some reason need a break from the food, it is possible. Food can be suspended for a maximum of 15 days total without forfeiting.
We always prepare your boxes a day in advance, so in order to pause the program, you must give us notice before we start preparing them and also have enough time to respond to the change. Our customer service line is available for this purpose Monday through Thursday between 9:00 and 18:00 and on Fridays between 9:00 and 17:00.
Please always let us know no later than 2pm the day before your boxes are due. The exception to this is Sunday and Monday food prep, where we need to know the information no later than 14:00 on Friday.
For interruptions, please contact us by text, WhatsApp or email.
Please let us know when you last want the boxes prepared and when we should start again. You can only count on your break after we receive your confirmation. Contact: info@mychef.kitchen and phone +420 775 972 231
Can I cancel the boxes and get a refund?
If the cancellation occurs before the first preparation of the boxes, we can cancel the entire order and send back the payment to your account.
Once you start your program, you cannot cancel and refund payment. In this case, the option is to transfer the program to someone else or forfeit it.
If I order for 5 days, do I have food on Saturday?
No. When ordering for 5 days a week (5, 10, 20 days), meals are always delivered on weekdays. Saturdays are not included in the program. If you want to include Saturdays, please choose program lengths of 6, 12 or 24 days, where the meal on Saturday is automatically included and we will always deliver it with the meal on Friday.
Can you also do customized menus?
We don't do customized menus. You can choose from our prepared programs - Healthy Balance, Keto, Low carb, Lactose free, Flexitarian and Vegan.
What is the best program to lose weight with?
All of our programs are suitable for weight loss. All are sugar-free and gluten-free. It mainly depends on what you specifically prefer (no meat, no dairy, etc.) and what your lifestyle is. It is important to choose the portion size (number of calories) accordingly. Active athletes need more calories than a person who spends most of their time in the office. We are not nutritional advisors and rather base our advice on our experience. If you want more professional advice, it would be better if you contact a nutritionist.
What is the composition of MyChef bread? Is it really 100% gluten-free and low-carb?
Yes it is, 100%!
1. Flours: almond flour, flax flour, pumpkin flour, tapioca flour
2. Seeds: sunflower seeds, pumpkin seeds, sesame seeds, flax seeds
3. Eggs, coconut cream, olive oil, water
4. Other ingredients: olives, tomatoes & nuts
5. Salt & baking soda
Are all desserts really sugar free? So what do you sweeten with?
Yes, everything really is 100% sugar-free. We replace it with erythrole, stevia, monk fruit, honey & 100% organic raw coconut sugar in our Healthy Balance / Low carb / Lactose free / Vegan / Flexi programmes.
What makes MyChef boxes so unique and why should I invest in them?
Lots of little things that set MyChef apart from other, ordinary, boxes.
You'll get fresh food from us every day using premium ingredients. We shop and select fresh ingredients every day to make your boxes for you. We don't store the ingredients anywhere. Just fresh every day. This also ensures that there is no unnecessary waste!
We cook and prepare everything from scratch! No semi-finished products, everything is homemade. Sauces, bread, spices...
All our programs are 100% gluten-free and sugar-free.
No VIP. For us, everyone is a VIP. There's only one extra VIP, and that's our planet. All of our boxes are fully compostable. The bowls go in the biowaste or are sorted into the paper bin. The top foil is bio plastic and belongs in the bio-waste. We carry the boxes in paper bags every day. If you return them to us, we will be happy to put them back into circulation.